From: Tom W.
Sent: Tuesday, March 13, 2012 3:45 PM
Subject: Exceptional Service
Dear Mr. Erick Beardemphl,
This is a short note to let you know of our experience Monday 3/12/2012 7:00AM at your Tukwila office. We came in with a defective thermostat for the Heatpump and furnace that we purchased from Brennan August 2008. Two of your staff did a great job in responding to our needs. We would like to thank Eddy Shoean and Kevin John for their exceptional customer service. Both went far beyond what our expectations were. Kevin lives near us and offered to stopped by our house on his way home from work to make sure we were functioning properly. Your company hires great people.
Thank you Tom!!